FAQs
Last updated: November 11, 2026
Is an account needed to purchase?
An account is not required where guest checkout is offered. If you create an account, keep its sign-in details secure.
Which payment methods will checkout offer?
Use the payment options displayed at checkout. Availability depends on your location and the payment services enabled for the store; icons alone are not a guarantee of availability.
How is my payment processed?
Checkout is provided through Shopify and the payment providers presented there. Do not email full card numbers, passwords or verification codes.
Will I be charged conversion fees?
The charge currency and total are shown at checkout. Your bank or wallet provider may apply exchange rates and additional conversion fees.
Which shipping-address details matter?
Use a complete street address, any unit number, city, region and postcode. Review the address before paying.
What if I want to amend or cancel my purchase?
Email support@belvesso.com promptly. We will check fulfillment status. No fixed window is guaranteed, and the return process may apply once an order cannot be stopped.
What delivery times should I expect?
The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days. Business days exclude weekends and relevant holidays. Delivery dates are estimates.
How do I follow the parcel after dispatch?
Available tracking information is sent after dispatch. Carrier updates may take time, and separate parcels may have separate tracking.
Who should I contact about damaged, wrong or missing goods?
Contact support@belvesso.com with your order number and a description. Photos help when available. Keep packaging while we investigate.
How do I return goods and get a refund?
Request an eligible voluntary return within 30 days of delivery. Obtain authorization before posting. Change-of-mind return postage is paid by the customer; no restocking fee applies. We aim to assess received returns within 5 business days and initiate approved refunds within 10 business days. Bank posting time varies. Read Return & Refund Policy for conditions, exceptions and mandatory rights.
What is Belvesso’s support email?
Email support@belvesso.com with the relevant order number and a short explanation.